Indawo yokusebenza ye-Digio

Okuzo kwenziwa

Iphaneli yomsebenzi yolayini, isimo, amanothi, nokuthi yini ehamba phambili ngokulandelayo — ngaphandle kokushiya indawo yokusebenza yomenzeli wakho. Leli khasi lokubikezela liyalungiswa — hlola futhi maduze.

Iphaneli yesokudla Okubalulekile 10 → 1 I-Run ithumela kumenzeli
Isakhiwo

Iphaneli yokwenza kwesokudla

Vula Okufanele Ukwenze ebhodini leqembu ngenkathi ama-ejenti nemisebenzi ihlala ibonwa. Iphaneli ibala imisebenzi emile yawo wonke ama-ejenti eqenjini—yabela kabusha, beka kabusha kuqala, qalisa, noma engeze umsebenzi omusha ngaphandle kokushiya indawo yokusebenza.

  • One queue — standing tasks from every agent, sorted highest priority first.
  • Filter by agent — focus on one specialist or see the whole team at once.
  • Same data everywhere — edits here match the task board Waiting column and each agent’s task list.
Ongakwenza

Imisebenzi emile eyakhelwe amaqembu e-ejenti

Okwenziwayo indawo yokulawula umsebenzi okufanele uphinde noma ulinde kulayini—hhayi imilayezo yengxoxo ephuma kanye. Umugqa ngamunye uwumsebenzi omile kumenzeli, onokubalulekile, ishejuli yokuzikhethela, kanye nezenzo indima yakho evumelayo.

Okubalulekile okungu-10 kuphezulu kakhulu

Setha okubalulekile kusuka ku-1 kuye ku-10 kunoma yimuphi umsebenzi. Uhlu luhlungwa kabusha ngokuzenzakalelayo ukuze umsebenzi ophuthumayo uhlale phezulu—ukufanisa isimiso sebhodi lomsebenzi kangangokuthi amakhadi abalulekile aphakama kukholamu yokulinda.

I-Run ithumela umsebenzi kumenzeli

Chofoza u-Run ukuze uvule umbhalo womsebenzi engxoxweni yalowo menzeli bese uqala ukwenza. Uma umenzeli ematasatasa, u-Run uhlala ukhutshaziwe kuze kuphele ukuqalisa kwamanje. Ukulungiselelwa kwendawo yokusebenza ongakukhetha kungavula ingxoxo yomenzeli uma usebenza.

Yabela kabusha noma susa

Hambisa umsebenzi omile kwenye i-ejenti ngokudonsela phansi komenzeli, noma uwususe kulayini. Izinguquko ziyaqhubeka kwirekhodi le-ejenti—imisebenzi yokuma efinyelela kwangu-40 umenzeli ngamunye.

Imisebenzi yokuma ehleliwe

Imisebenzi eneshejuli ibonisa umaka we-SCHED nesifinyezo esifushane (indawo yesikhathi, ukugijima okulandelayo, ukuphinda). Bahlala kokuthi Ukwenza eduze kwezinto ezenziwa ngesandla ukuze ubone okuzoqhuma ngokuzenzakalela.

Engeza phansi

Thayipha umsebenzi omusha, khetha i-ejenti, setha okubalulekile, bese Wengeza—umumo ofanayo nemisebenzi owabelayo kuphaneli yomenzeli. Isimo esingenalutho siyakwazisa uma ingekho imisebenzi ekhona.

Kuvunyelaniswe nebhodi nezingxoxo

Imisebenzi emile yabelwa ikholomu ye-kanban yokulinda kanye nezingxoxo zomenzeli—umthombo owodwa weqiniso. Hudula ebhodini noma hlela kokuthi Ukwenza; abenzeli bahlala bebona ulayini wakamuva.

Sebenzisa amacala

Amaqembu asebenzisa kanjani Ukwenza usuku nosuku

Sebenzisa Ukwenza uma ufuna ulayini oqinile—hhayi umlayezo ophuma kanye. Ibhanqe nebhodi lomsebenzi lamakholomu ezimo kanye nezingxoxo lapho udinga ukuqondisa ukuthi umjaho usaqhubeka.

Uhlu lokugijima lwasekuseni

U-opharetha uvula Ukwenza, ahlunge Wonke ama-ejenti, bese esebenzisa izinto eziza kuqala ngakunye ngakunye—ucwaninge kuqala, bese ngokuqukethwe—ngaphandle kokuthayipha kabusha izifinyezo engxoxweni.

Inhlabamkhosi yeviki ngalinye ehleliwe

Umsebenzi we-CHED ubonisa ukusebenza kwawo okulandelayo ohlwini; ithimba liqinisekisa indawo yesikhathi nokuphindaphinda kuzilungiselelo zomenzeli, bese liqapha imiphumela ebhodini lomsebenzi lapho iya kokuthi Kwenziwe.

Yabela kabusha lapho ukulayisha kushintsha

Ukusekela kugcwele ngokweqile; imisebenzi emithathu emile iya kumenzeli ogcina ikhophi ngokudonsela phansi komenzeli—okubalulekile kuyagcinwa, akukho okufakiwe okuyimpinda ebhodini.

Umugqa vs amakholomu kanban

Izinto ezilindile zihlala kukho kokubili Ukwenza kanye nebhodi lomsebenzi; Kuyaqhubeka futhi Kwenziwe kuphela ebhodini. Amaqembu asebenzisa Ukwenza ukuze aqalise kanye nebhodi ukulandelela ukugeleza.

Ukugijima kuvula ingxoxo yokuqondisa

Ngemva kwe-Run, ingxoxo yomenzeli iyavuleka ukuze umholi akwazi ukwengeza umongo phakathi nendiza—ngenkathi umsebenzi omile wasekuqaleni uhlala kokuthi Ukwenza kushifti elandelayo.

Buka kuphela ozakwethu

Abasebenzisi abanokufinyelela kokubuka kuphela babona ulayini ogcwele nezihlungi kodwa abakwazi Ukugijima, ukunikeza kabusha, noma ukwengeza—abahleli bagcina ukulawula lokho okwenziwa ngabasebenzeli.

Amathiphu

Amacebiso awusizo

Gcina imisebenzi emifushane futhi ingenzeka—iba indikimba yomlayezo uma Ugijima. Sebenzisa okubalulekile okungu-10 kancane kubavimbi beqiniso; okuzenzakalelayo kwemisebenzi emisha kuya kokubalulekile okumaphakathi ngaphandle uma ibhodi lingenalutho.

  • Run vs chat — To do for queued work; chat for follow-ups and exceptions during a run.

  • Busy agents — wait for the current run or pick another agent before reassigning urgent work.

  • Schedules — confirm timezone on scheduled tasks; the SCHED badge is your reminder that automation will trigger the run.

Vula Ukwenza bese uqhuba imisebenzi yakho emile

Dala indawo yokusebenza, engeza ama-ejenti, faka umugqa imisebenzi emile ngezinto eziza kuqala—futhi Qalisa uma usulungile. Uhlu olufanayo luhlala luvunyelaniswa nebhodi lakho nezingxoxo.